Already have an account?
Click the button below to be taken to the Tenant Portal login page.
Resources after move-in
As a Tenant, you are very important to us, and we have made this page as easy as possible for you to get the information that you need in a timely manner.
Please keep in mind that all current tenant business is conducted between 9 am-4 pm Monday-Friday.
Dial 757-295-8007 OPTION 0
Please if You have an emergency, you must call in. We have an after-hours call center that answers the phones to route emergency calls.
EMERGENCY CONSIST OF
- No heat (in Season)
- Broken pipes with running water
- Water issues no water or running water
- Sewage back up into the property
- Physical Damage to the property (like a tree falling on the property)
We offer a Wide Variety of ways to pay your rent.
- You may pay with a check, money order, cash, credit card, or ACH/Echeck. If you are paying your rent via check or money order or cashier’s check, please make payable to Doud Realty Services INC. All Fees are due on the first day of each month in advance, without deduction, offset, or demand.
- For your convenience, we have online payment options available, and the ability for you to pay your rent close to where you live through the PayNearMe payment network utilizing 7-11, Ace Cash Express or CVS Pharmacy for Cash payment processing services.
Late fee Policy
Your rent is due on the first day of each month. We give tenants a 5-day grace period, which allows them a few extra days to meet their monthly obligation without penalties. However, if the 5th day of the month falls on a weekend or holiday rent is due on FRIDAY before. Our office closes at 4 pm M-F, If you deposit your rent in our dropbox after 4 pm on the 5th you will incur a late fee. You always have the option of paying your rent with our other options, which will allow you to pay your rent up to 11:59 on the 5th day of each month regardless of weekend holiday etc. Unless you contact our office to make payment arrangements be expecting the summons for unlawful detainer (eviction process) to be filed on the 10th or 11th of the month.Submit Work Order
ACH E/Check Credit Card Processing
You may log in to your tenant portal to pay your rent via ACH/ECheck right from your bank account Free of Charge, however, it takes 4 business days for this process to be complete, and you must make a note to deduct the appropriate rent amount out of your account so that your ACH/ECheck payment does not get returned for insufficient funds.
Payment Returned Non-Sufficient Funds If your payment is returned for non-sufficient funds, you will be locked out of your online payment account for 30 days, and be required to pay via certified funds in the office, or use another payment solution available to you.
Permeate termination of online payments will be implemented If your payment is returned 3 times for non-sufficient funds; you will lose this access until your lease renews.
You may log in to your tenant portal to pay your rent via MasterCard or Visa right from your Tenant Portal login, however, you will be billed between $17.00-$36.00 depending on the rent amount you were trying to pay.
Electronic Cash Payments
Electronic Cash Payments feature enables you to do away with the hassles of driving into our office and driving to get a money order for your rent payments. With this feature, we create a PaySlip which you can then take along with their cash, to their nearest 7-Eleven , ACE Cash Express or CVS Pharmacy location, and present them to the cashier to make the payment. Once the transaction is processed, the tenant will be provided with a receipt as proof of payment.
Upon payment confirmation, your Receipt will automatically be created in Appfolio (property management software) for their Electronic Cash Payment. The receipt will include a reference number for the transaction, which matches the confirmation number on the receipt the Tenant receives when making their payment. Never have to worry about NSFs again or driving through a tunnel to get to our office!
Doud Realty Services, Inc. residents are required to carry $100,000 liability insurance for damage to the landlord’s property during the term of their lease. Doud Realty Services, Inc. has partnered with Landlord’s Required Resident Liability insurance policy (“LRRL”) to provide our residents with a tenant liability insurance policy. This policy offers residents a low cost and easy way to meet our liability insurance requirement. The cost of $100,000 property liability coverage is only $13.00/unit/month and can be paid together along with rent.
Please note the following items:
- Your monthly cost per unit will be $13.00 (Tenant Cost) per month
- No deductible per damage claim
- Be Advised this does not cover any of your personal property.
You are under no obligation to participate in our preferred partner program. You may satisfy the lease requirement by obtaining a personal renters insurance or liability insurance policy from an insurance agent or insurance company of your choice and adding Doud Realty Services, Inc. as an additional interested party.
You also will need to provide proof of coverage (e.g. a copy of the declarations page) for the duration of your lease.
Tenant Insurance FAQ's
1. What is the Property Damage Loss Waiver Option?
The Property Damage Loss Waiver (“PDLW”) is a group-based property damage liability option. The PDLW option enables residents to receive $100,000* of property damage liability protection. PDLW is an innovative risk management tool designed to fulfill residents’ contractual obligations specified in their lease agreement. The Property Damage Loss Waiver option is a way for the resident to meet the indemnification obligation under the lease. Residents agree to indemnify and hold the housing owner harmless for damages or losses negligently caused through their actions.
2. What does the Property Damage Loss Waiver provide?
The PDLW is a unique option that provides protection for financial responsibility if a resident negligently causes damages/losses to the unit in which they hold a lease.
The PDLW addresses five “perils” for negligent resident-caused losses. They are fire, smoke, explosion, water discharge, and sewer back-up. These five perils account for the majority of resident-generated losses. Protection for a single occurrence is up to $100,000*. Under the PDLW, damages are paid in priority – to the unit owner/manager for damage to the unit you rent and then to impacted residents up to $10,000 for their personal property damage/loss, subject to limited availability. There is an additional allowance for displacement costs and/or living expenses up to $1,000, subject to limited availability.*
3. What does it mean to indemnify the community owner/manager?
Indemnification is a term that means if a loss occurs, a party who sustains the loss (the Property owner/manager) should not be restored to a financial position approximately the same if the loss did not occur – no better or no worse – by the resident who negligently caused the loss/damage.
4. Does the Property Damage Loss Waiver protect the resident’s property?
This policy does not cover any resident’s personal property.
5. How is “traditional renters insurance” different?
The Property Damage Loss Waiver is offered by Doud Realty is based on the community-based option. It is not a traditional renter’s insurance policy sold to the resident. The insurance coverage commonly referred to as an HO-4 policy, or renter’s insurance is coverage purchased by the resident, in their own name. The policy typically covers the resident’s personal belongings and liability coverage. HO-4 policies additionally can be customized to cover various perils, or ‘risks’, and can be broadened to include damages that were not caused by the resident. For each level of coverage needed, insurers set rates. Total premiums for HO-4 policies depend upon coverage selections, credit score, and the loss history of the resident.
6. Is the Property Owner/Manager selling insurance?
7. Why should a resident want to participate in the Property Damage Loss Waiver?
The Property Damage Loss Waiver offers an easy way for a resident to meet the community’s requirements. Residents can elect to participate in the PDLW to satisfy the lease requirement. Through this option, they indemnify the multi-family housing community owner/manager against the property damage or loss they are negligently responsible for causing within the community, subject to a limit of $100,000.* There is no additional application form to complete, nor any quotes to obtain. The resident simply selects the PDLW option. No further notices sent. Residents have no need to worry about keeping the program protection in place. The property owner/manager requires residents to indemnify the community owner/manager against loss. Residents have choices. Residents can choose not to participate in the Property Damage Loss Waiver option. For residents to indemnify the owner for any losses, they must provide proof of insurance through their own renter’s insurance HO-4 policy. This proof of insurance is a certificate provided by any insurance company the resident chooses. The requirements are contained in an addendum to the lease agreement. A certificate from an insurance carrier must cover those requirements. A certificate must also show effective and expiration dates. Costs for an individual renter’s insurance policy will be based upon the insurer’s rates.
The Property Damage Loss Waiver fulfills all of the community requirements. A traditional renters HO-4 policy also meets those requirements and may provide additional coverage plus customizable options for additional costs. The choice ultimately is the resident’s decision on how to best comply with the community’s requirements.
Tenant Move Out Requirements
Move Out Inspection
We no longer do move out inspections in person with the tenant. You are required to drop off your keys at our office prior to the end of your lease. You will be charged rent for every day after your lease that you keep the key. We will conduct the move-out inspection within 24 business hours after receiving your key. You will be notified that the inspection is completed and ready for review. Once you finish reviewing the inspection you will which will digitally sign. Please keep in mind that we look at your move-in inspection report and bounce off any deficiencies that we find in the property to verify if they were there proper to your move-in or created since you moved it. Also, you may see items that are not tenant related and those will be noted on the inspection report, you are not responsible for those items, we just annotate them on the inspection report so that they can get fixed prior to a new tenant moving in. Please understand that we do not have any cost upfront and we can not tell you how much it will cost to get the property in a rentable condition. We send out the work to be completed to a contractor and you are responsible for the cost that the contractor charges.
Please be advised that we must wait for all contractor & Utility bills to be received propr to completing the security deposit disposition. Once all bills are received we will review all bills and completed the security deposit disposit, which will identify if you receive funds or if you owe funds. We will mail security deposit disposition and any check out within 45 days to the address that you provided as your forwarding address.
- An inspection shows the property to be in a clean and satisfactory condition (normal wear and tear excluded).
- All Provided appliances to include refrigerator, stove/range, dishwasher, washer, and dryer have been thoroughly cleaned.
- All bedrooms have been thoroughly cleaned.
- The fireplace, If applicable, has been inspected and cleaned by a licensed representative (copy of contractor invoice must be provided).
- Carpets must be professionally cleaned (copy of contractor invoice must be provided).
- All trash and debris have been removed from the premises.
- All Keys, including mailbox keys, have been returned.
- Any and All trash has been removed from the property (or on the curb waiting for city services if in a Single-Family Property, If in a multi-family unit, Tenant must dispose of all large items that cannot be placed in the trash can or dumpster. There is no city trash pick up for multi-family units. Tenants will be assessed a disposal fee.